The Hotel
Alternatives
YOUR
PARTNERSHIP WITH THE HOTEL ALTERNATIVES
Your
partnership with The Hotel Alternatives Boutique ensures a personalized, cost
effective approach to Property Management. It will be our goal to work closely
with you to obtain the maximum benefit from your homeownership.
If you are partnered with us for your property management, the following
services are available to you.
*Certain facilities are not available in ASIA as yet but will be implemented in
the very near future.
Inspections
Housekeeping will be provided for all paid reservations on a daily basis. With
this service, a member of our housekeeping staff who cleans your Unit will
report anything that is damaged, missing or requires attention. Owners will be
ultimately responsible for damage to their Unit and must therefore carry the
appropriate amounts of insurance. During slower months, all unoccupied Units
will be inspected regularly. This inspection involves a full walk-through and
inspection for any problems such as electrical failure, water leaks, running
water, or other damage. This service will to help identify problems before they
become serious.
Security Keys
Each Unit will be required to have an electronic security lock system installed
by the Manager on the main entrance door. After each departure, the room key
automatically expires on the day of check-out. This offers a high level of
security for both the Guest and the Unit. The lock also records all entry into
the Unit, logging the name of whoever was issued the key.
Housekeeping
Each Unit will be carefully cleaned and appropriately prepared prior to all
arrivals. Housekeeping provides each bath with toiletry amenities and all paper
products. Kitchens will be supplied with liquid dish soap, paper towels, coffee,
teas, and other like supplies.
Maintenance
Maintenance is another critical element of rental management. We will have our
own maintenance staff to ensure quality and to control costs. Again, their job
is to know your Unit and to proactively respond to any potential problems. Our
staff will be available everyday. Our managers and maintenance personnel will
closely manage your expenses by billing you only the time needed to address the
problem, at lower rates than outside contractors. Our staff will be able to
handle most situations that arise. If a problem arises outside the scope of our
expertise, we will contact a qualified professional contractor on your behalf
for a minor fee. Our management team will monitor the contractor to ensure the
timing and accuracy of their work. With larger jobs, we will obtain competitive
bids for our Owners. The goals of our maintenance department will be to maintain
your Unit in good condition, and minimize downtime to avoid lost income.
Annual Inspections
At least once a year, our staff completes an inspection of every Unit. Deficient
items will be identified and repaired. Major repair items will be communicated
to the Owner.
Rental Management
Although vacation rental Owners are a diverse group, we consistently find that
the majority of Owners are looking for the same results from their management
companies. Those expectations consist of professional care of their rental unit,
optimizing rental income and asset appreciation. Our rental management program
has been structured to meet these goals. We commit to a management relationship
only if we are confident that the ingredients for success, both for the Owner
and management, are present.
The Hotel Alternatives Boutique Rooms & Apartments understands the importance of
your asset. We also understand that you will not typically visit the area for
the purpose of keeping an eye on your unit. You visit to enjoy all that this
extraordinary vacation destination has to offer. We are making a commitment to
accomplish this for you by employing an experienced management team that will
work closely with you to obtain the maximum benefit from your asset.
Our Goal
We strive to obtain the optimum rental income and occupancy for each rental
condominium owner, while providing a quality guest experience. In addition, we
assure Owners that we will manage and care for their rental condominium unit
responsibly, maintaining their properties at all times in a clean and rentable
condition.
Our Vision Statement
We are committed to providing a memorable and unique resort experience in our
spectacular natural settings, and offering exceptional facilities and genuinely
personalized service by empowered associates.
In Support Of This Mission And Vision, We Are Committed
To:
Provide our Guests and Owners with a memorable experience through caring and
friendly service.
Provide our Owners with the peace of mind knowing that their property is being
well cared for and that rental potential is being optimized.
Marketing Advantage
The measure of a successful hospitality sales and marketing effort is its
ability to generate above market revenues. This is done by attracting customers
during all times of the year. Our sales and marketing effort does just
that-generates demand across a variety of business segments with
multi-dimensional sales, marketing and promotional programs.
If you are committed to supporting your real estate asset, you deserve a
marketing partner equally committed to your success.
AFFILIATION WITH THE HOTEL ALTERNATIVES BOUTIQUE ROOMS
& APARTMENTS
As a member property of The Hotel Alternatives Boutique Rooms & Apartments, the
property's marketing reach is extended worldwide via The Hotel Alternatives
Boutique's global and electronic distribution system, group sales effort with
national sales offices and over 150 property sales associates. Additionally we
deploy an extensive Internet marketing program at www.thehotelalternatives.com
and all the interconnected property sites.
The Hotel Alternatives Boutique direct sales efforts include the use of a shared
individual guest database, a shared group database, and a group lead referral
program with contacts from the The Hotel Alternatives Boutique collection of
luxury serviced rentals in the continental U.S., and Hawaii. The Hotel
Alternatives Boutique is ranked among the top 100 hospitality management
companies in the U.S.
#1 . YEAR ROUND PUBLICITY
THROUGH COMBINED ADVERTISING
The Hotel Alternatives Boutique's property advertising programs are intended to
reach and influence upscale leisure travelers, family vacationers, golfers,
skiers, spa guests, and meeting planners. The property will receive exposure
from property campaigns and through the efforts of all properties as they
co-brand marketing communications with The Hotel Alternatives Boutique Rooms &
Apartments.
#2. SALES
EVENTS & TRADE SHOWS
The Hotel Alternatives Boutique's sales professionals participate in regional
and national cooperative sales events and industry trade shows. This gains
exposure for the member property in key feeder markets and promotes the property
at key consumer shows in the U.S.
#3.
PARTNERSHIPS WITH KEY TRAVEL COMPANIES WORLDWIDE
The Hotel Alternatives Boutique will access upscale leisure travelers via
partnerships with companies such as American Express and major airlines. The
Hotel Alternatives Boutique also partners with key electronic distribution
channels, such as Orbitz, Travelocity and Expedia.
#4. OWNERS & GUESTS ARRIVAL
Owners and rental guests will be able to check in on-site 24 hours a day, 365
days a year. Great care will be taken to ensure that every Unit will be clean
and ready for guest arrival prior to the distribution of keys. Every guest must
register with the front desk and leave a credit card imprint. Our professional
guest services staff will ensure security by maintaining strict standards and
confidentiality.
#5. GUEST CONCIERGE SERVICE
A variety of other services may be available such as:
#6. MAIL, FAX AND PACKAGE DELIVERY
Concierge services - Doorman and bell staff - Valet parking
Dry-cleaning and laundry service - High-speed Internet access - Room Service -
Pay per View Movies
#7.ROOM & APARTMENT RESERVATIONS
The reservations department consists of a highly trained team of professional
sales agents that will convert potential customers into paying reservations.
They utilize sophisticated software solutions and toll-free telephone system
that are specifically designed to provide superior hospitality service. Given
the amenity and service options available, our reservations department will
create a variety of packages, including ski, golf, spa, recreation, and dining,
in order to generate interest in the property.
In addition, your destination will be represented on the Internet to maximize
all the leading hospitality global distribution opportunities. Moreover your
unit through your destination will be represented on the The Hotel Alternatives
Boutique Rooms & Apartments web site as well as through a property specific web
site.
#8. RATES & UNIT TYPES
We make every effort to optimize the revenue of every Unit. To accomplish this,
we need to maintain maximum flexibility within the available Units. Which
sometimes means moving reservations into like accommodations when necessary. In
addition, we will vary the nightly or weekly rates of Units depending on the
availability, market demands and competition. This will give us the ability to
raise rates when demand is high and conversely, lower rates when demand is low.
#9. GROUP SALES
If group and meeting facilities are available, we will be able to host a variety
of functions ranging from select executive retreats to larger meetings, social
events and conferences. The property group sales staff will consist of a team of
seasoned, professional sales managers who are supported with the training and
resources of the entire The Hotel Alternatives Boutique Rooms & Apartments
organization. These resources include our national sales offices and the
cross-sell efforts of over 150 property sales associates.
#10. OWNER RESERVATIONS
Owners will be able to reserve their Units for personal use utilizing an Owner's
Calendar submitted in advance for each upcoming year. This is done by each
individual property. If the Owner's goal is to optimize rental revenues, the
Owner may want to book when he or she has the least impact on rental income.
Each property within The Hotel Alternatives Boutique Privileges® has a Calendar
that allows the Owner to review the most optimal time to use your unit. This can
be viewed by logging on to http://owners.thehotelalternatives.com and
clicking on Reserve My Unit. Another way to enjoy Owner use, while creating the
least impact on potential revenue is to reserve your Unit within two weeks of
arrival when your Unit may be unoccupied.
#11. SECURITY KEYS
Each Unit will be required to have an electronic security lock installed by the
Manager on the main entrance door. After each departure, the room key
automatically expires on the day of check-out. This offers a high level of
security for both the Guest and the Unit. The lock also records all entry into
the Unit, logging the name of whoever was issued the key.
#12. PROFESSIONAL HOUSEKEEPING SERVICE
Each Unit will be carefully cleaned and appropriately prepared prior to all
arrivals. Housekeeping provides each bath with toiletry amenities and all paper
products. Kitchens will be supplied with liquid dish soap, paper towels, coffee,
teas, and other like supplies.
#13. DAILY SERVICE
We have found that many Guests will be looking for the amenities and services of
a first-class hotel, but in a residential setting. This is one of the reasons
why we will provide daily housekeeping service. Daily service consists of room
cleaning, linen change, and the replacement of amenities.
#14. DEPARTURE SERVICE
After each Owner, Owner's family, other Owner's Guests or Rental Guest
departure, our staff completely and carefully cleans every Unit. A housekeeping
supervisor or manager will inspect each Unit to ensure it meets our high
standards prior to the next Owner, Owner's Guest or Guest occupancy. A departure
cleaning will be required after each Owner or Owner's Guest visit and a charge
will be applied.
#15. MAINTENANCE
Maintenance is another critical element of management. We have our own
maintenance staff to ensure quality and to control costs. Again, their job is to
know your Unit and to proactively respond to any potential problems. Our staff
will be available everyday. Our managers and maintenance personnel will closely
manage your expenses by billing you only the time needed to address the problem,
at lower rates than outside contractors. Our staff will be able to handle most
situations that arise. If a problem arises outside the scope of our expertise,
we will contact a qualified professional contractor on your behalf for a minor
fee. Our management team will monitor the contractor to ensure the timing and
accuracy of their work. With larger jobs, we will obtain competitive bids for
our Owners. The goals of our maintenance department will be to maintain your
Unit in good condition, and minimize downtime to avoid lost income.
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